If your flight landed three hours or more late, or was cancelled at short notice, the airline may owe you up to €600. It won't tell you. Pick your airports and how late you landed, and you'll see what the rules give.
What happened?
Distances from OurAirports’ public airport list.
What happens next
Press the button and Kiwi opens with your claim already written. Send Kiwi a screenshot of the booking. It writes the claim to the airline, or fills in the airline's own form, and follows up if they go quiet. There's no fee and the money goes straight to you.
Take out passwords, codes and card numbers first.
How much, under EU rules
For every flight leaving an airport in the EU, Iceland, Norway or Switzerland, and flights into them on one of their airlines, when you land 3 hours or more late:
| Flight | You may be owed |
|---|---|
| Up to 1,500 km | €250 |
| Within the EU over 1,500 km, or other flights of 1,500 to 3,500 km | €400 |
| Other flights over 3,500 km | €600, or €300 if you landed 3 to 4 hours late |
A cancellation is owed too when you were told less than 14 days before the flight.
How much, under UK rules
For flights leaving a UK airport, flights arriving in the UK on a UK or EU airline, and flights into the EU from outside it on a UK airline, landing 3 hours or more late: £220 up to 1,500 km, £350 for 1,500 to 3,500 km, and £520 beyond, or £260 if you landed 3 to 4 hours late.
When nothing is owed
The airline doesn't pay if it proves extraordinary circumstances it couldn't have avoided, such as bad weather, air traffic control decisions or a security risk. Most technical faults and strikes by the airline's own staff don't count, so they're usually owed. The airline decides first; this page tells you what the rules give, so you know what to ask for.
If the airline says no
In Spain, if the airline doesn't answer within a month or says no, you can go to AESA for free, within a year of your claim. In the UK, after 8 weeks you can go to the airline's dispute scheme or the CAA.
Questions people ask
How late does my flight have to be? Three hours or more when you arrive at your final destination.
Does it matter why it was late? Yes. Weather and air traffic control decisions usually aren't owed; most technical faults and the airline's own strikes are.
How long do I have to claim? It depends on the country. In Spain you can claim from the airline for up to 5 years. In the UK, courts allow 6 years in England and Wales and 5 in Scotland. It's still best to claim soon.
Do I need a claim company? No. They take a share of what you're paid. Kiwi sends the claim for free and the money goes to you.
My train was late, not my flight. Is there a tool for that? Yes. See is my late train worth money?