Treat it as a scam until you've checked another way. The link leads to a copy of the carrier's site that takes your card details.
Take out passwords, codes and card numbers first.
What it looks like
Your parcel couldn't be delivered: the house number is missing. Pay €1.79 to rebook delivery: [link]
Sometimes it's a customs charge, sometimes a missed delivery. The amount is always small and odd, so paying feels harmless.
Red flags
- A small, odd amount, like €1.79 or €2.64.
- A link that isn't the carrier's own address when you read it from the start.
- A parcel you weren't expecting.
- A deadline: "today", "within 24 hours".
- A request for your card details to pay a tiny fee.
If it's happening now
- Don't tap the link.
- Check your parcel by typing the carrier's address yourself, or in the shop's own app where you ordered.
- Report the text and delete it.
What the carriers say
- Correos (Spain) says it never asks for money or personal details by text or email, and the only official site for customs payments is correosaduanas.es.
- Royal Mail (UK) only texts or emails about a parcel when the sender asked for tracking updates, or about a customs fee when the sender gave your details, and it always leaves a grey "Fee to Pay" card for an underpaid item. Forward scam texts to 7726.
- USPS (US) doesn't text you unless you asked for tracking, its texts have no links, and redelivery is free.
- La Poste (France) says to check your parcel on laposte.fr before paying anything, and to forward fake texts to 33700.
Already paid or entered your card?
- Call your bank now on the number on your card and block the card.
- Watch your statement for payments you don't recognise.
- If the page asked you to install an app, delete it and tell your bank.
Where to report it
If money has gone or you shared card details, call your bank first, on the number on your card or in its app, never a number from the message.
Which country are you in?
- Free help, every day 8:00–23:00. INCIBE: call 017, WhatsApp 900 116 117 or Telegram @INCIBE017. Official page
- Report a scam message. Forward the email, or a screenshot of the text, to incidencias@incibe-cert.es. Official page
- If you lost money. Report it online at denuncias.policia.es, then sign it at a police station within 72 hours. Call 091 if it's happening now. Official page
- If your bank says no. Complain to your bank's customer service, then to the Banco de España if it won't help. Official page
- Report a scam text. Forward it to 7726, free. Official page
- Report a scam email. Forward it to report@phishing.gov.uk. Official page
- If you lost money. Report Fraud, at reportfraud.police.uk or 0300 123 2040 (England, Wales, Northern Ireland). In Scotland, Police Scotland on 101. Official page
- Report a scam text. Forward it to 33700, free. Official page
- Free help. 17Cyber, at 17cyber.gouv.fr. Official page
- Report a fake website. Pharos, at internet-signalement.gouv.fr. Official page
- If you lost money to an online scam. Complain online through THESEE on masecurite.interieur.gouv.fr. Official page
- If your card was used online. Block the card, then report the payments through Perceval on masecurite.interieur.gouv.fr. Official page
- Report a scam text. Forward it to 7726. Official page
- Report a scam. ReportFraud.ftc.gov. Official page
Read on the official pages on 12 November 2026.
Questions people ask
I'm expecting a parcel. Could it be real? Check by typing the carrier's address yourself or in the shop's app. A real fee shows there too.
It's only €1.79. What's the harm? The amount isn't the point. The page takes your full card details, which are then used for bigger payments.
I only opened the link. Am I safe? If you didn't enter anything or install anything, close it and delete the text. If you did, call your bank.
Why do I keep getting these? They're sent to huge lists of numbers at random. Getting one doesn't mean your details leaked.
Can Kiwi check the text? Yes. Press the button, paste it, and Kiwi tells you what looks wrong.